The online user guide states:
Hereby the screen shot for a ticket having no delay set: I was expecting it to have the fields set with the current date.
![Capturedcran2017-07-1210.38.10.png]()
Is my screen normal? if yes, the user guide should be updated?
Initial due date
If a definition of ticket delay exists for giving ticket type and urgency the date is automatically calculated with this delay.
Else date is initialized to current day.
Delays for tickets screen allows to define ticket delay.
Hereby the screen shot for a ticket having no delay set: I was expecting it to have the fields set with the current date.
Is my screen normal? if yes, the user guide should be updated?