Hello,
Our company E-T-A has been using your Projeqtor software for a few years, especially for the management of customer complaints and nonconformities. Currently we are in version 5.5.4 and in view of our increase in production, non-conformities and customer complaint also increase. We see the limitations maybe due to the version we have, but we would like to see it evolve.
In the sense of having a real piloting tool that would allow us to know more precisely the status of each ticket:
Example
- reception of the room
- waiting for analysis
- repair
- test
- returns from the room
-...
Do you think that we can modify the statuses such as "registered, qualified, accepted, assigned, in progress, done, canceled", which do not correspond to our need? If so, how?
Our company E-T-A has been using your Projeqtor software for a few years, especially for the management of customer complaints and nonconformities. Currently we are in version 5.5.4 and in view of our increase in production, non-conformities and customer complaint also increase. We see the limitations maybe due to the version we have, but we would like to see it evolve.
In the sense of having a real piloting tool that would allow us to know more precisely the status of each ticket:
Example
- reception of the room
- waiting for analysis
- repair
- test
- returns from the room
-...
Do you think that we can modify the statuses such as "registered, qualified, accepted, assigned, in progress, done, canceled", which do not correspond to our need? If so, how?